Essential duties and responsibilities:

Program Development, Execution, and Administration

·            Develop new programs and implement programs that have been established

·            Plan, organize and facilitate group recreational sessions and workshops for immigrant and resident families and seniors

·            Proactively create and track opportunities for outreach in the community to promote programs & services to meet the targets of programs, including number of sessions and participants

·            Perform program registration activities including the handle registration fees.

·            Generate program promotional materials such as flyers, program descriptions, and press releases

·            Organize and provide on-site support/monitoring for programs to ensure the effective delivery

·            Complete Program Proposals to determine budget projections and evaluation measures and outcomes for each of the programs

·            Prepare and submit accurate and timely statistical and progress reports as required

·            Ensure the timely collection and entry of service data onto the agency database

·            Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs;

·            Prepare and submit accurate and timely statistical and progress reports as required;

Client Services

·            Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs

·            Provide language interpretation services or coordinate with volunteer programs to have interpreters for patients during medical appointment visits.

·            Contact point of patients whenever they have service related questions and requests under the Primary Care Services in CICS.  

·           Maintain client records in a timely and professional manner

·            Facilitate access to needed services and resources where there are barriers due to language, culture, race and class by providing interpretation or translation.

Other:

·            Recruit and train volunteers in supporting the planning and implementation of programs

·            Attend internal/external meetings as required and provide summaries to Manager/Director

·            Establish and maintain excellent working relationship and communication with internal and external groups

·            Carry out any other duties or tasks as assigned from time to time by the manager/director;

Qualifications:

·            A minimum of a university degree or equivalent, preferably in Social Sciences. Certification or training on Community Services, Counselling or other related disciplines an asset

·            Minimum one year of relevant experience, preferably in a front-line service role and a non-profit setting

·            Excellent knowledge of cultural and social backgrounds of immigrants and refugees; including their settlement and integration issues both general and specific

·            Knowledge of community resources and services; working experience with immigrants an asset

·            Respect all aspects of diversity; ability to represent clients’ needs in program / service negotiation

·            Proven abilities in program development, service referral, community outreach; working with diverse cultures and all age groups

·            Experience facilitating a variety of social and recreational programming is an asset

·            Experienced in problem solving, team building, decision making, and conflict management 

·            Experienced in resource coordination and case management techniques 

·            Excellent communication skills, oral and written proficiency in English, preferably Cantonese or Mandarin or both.

·            Excellent interpersonal skills, ability to operate effectively within the organization and externally. 

·            Ability to manage time, stress and meet deadlines

·            Proficiency in MS Office, E-mail, Internet

Other Requirements:

·            Ability to perform some physical activities (e.g. lifting and loading program materials and office equipment);

·            A negative result in Vulnerable Sector Screening is mandatory; 

·            Valid Ontario driver’s license and access to a car to carry out duties is preferred.

Resume and cover letter are to be sent to CICS by email: hr@cicscanada.com by 5:00 p.m. on March 26, 2025.  Applicant should quote Job # 11-25/ Community Service Worker and address the cover letter to: CICS Hiring Committee, 2330 Midland Ave, Toronto, ON M1S 5G5

CICS is an equal opportunity employer. We provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code. We thank all those who respond to this posting. Only those selected for further screening will be contacted. No telephone enquiries, please